Returns & refunds
If something arrives wrong
A lot that misses spec is rejected rather than shipped, and every tested lot leaves here with its certificate. If an order still arrives damaged, short, or not as described, this is how to get it put right.
For laboratory research use only. Not for human consumption.
What to do
- Write before you send anything backEmail ouralus.info@gmail.com or open the chat. A vial that arrives back here unannounced cannot be matched to its lot, which is the one thing that makes the problem investigable.
- Leave the vial sealedIn its original packaging, with the lot number readable. The batch number is how the vial in your hand is tied to the certificate that lot was issued.
- Have the order and the lot to handThe order number and the batch printed on the vial. With those two we can pull the certificate for that exact lot and check it against what you received.
The window
Not published yet
Eligibility, the time window and how a refund is issued are being settled, and none of it is stated here until it is agreed — a returns window is a commitment, and a number nobody approved is worse than a gap you can see. Raise a problem by email in the meantime and it will be dealt with on its merits.
- COA for every tested lotPublished with its batch number and assay date
- Verify keys you can check12 characters, confirmed on the lab's own site
- CardSecure checkout
- Flat $10.60 shippingFree over $150 · same-day if ordered by 11am CST