Janoshik reports published per lot. Verify any report with its key. See the certificates →

Order before 11am Central for same-day dispatch

Returns policy

If something arrives wrong

A lot that misses spec is rejected rather than shipped. If an order still arrives damaged, short, or not as described, this is how to get it put right.

For laboratory research use only. Not for human consumption.

What to do

  1. Email us with a photoEmail support@ouralus.com within 7 days of delivery with a photo of the problem. Do not send anything back; we do not accept returns.
  2. Leave the vial sealedKeep the vial sealed in its box. Make sure the lot number is easy to read. We use it to find the vial's certificate.
  3. Have the order and the lot to handHave your order number ready. Also have the lot number printed on the vial. We use both to check your vial against its certificate.
The window

7days from delivery to report a damaged, incorrect or defective order

All sales are final. We do not accept returns and do not issue refunds. If an order arrives damaged, incorrect or defective, email us within 7 days of delivery with your order number and a photo, and we will reship the affected items. This is the policy in section 7 of our Terms of Service.

Email support@ouralus.comCheck a lot's certificate →
  • Certificate where testedShows the batch number and test date
  • A verify key on every certificateCheck it on the lab's website
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  • $10.60 shippingFree on orders of $50+ or with VERIFIED20 · Order by 11am Central, ships same day